Returns & Exchanges
We stand behind the quality of our handcrafted leather wallets. If you're not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
Not happy with your wallet? Return it within 30 days of receiving your order for a full refund on the product price. No questions asked.
Return Policy
We appreciate that circumstances do change, and there will be moments where you want to return an item that you bought from us. Thankfully, you can use our returns policy to accomplish this.
You can return or replace an item if it is damaged, altered, or not what you expected, on the condition that it has not been used. While you'll be reassured to know that nearly all of our customers are completely happy with their purchases, there are always going to be instances where people need to make a return. That's why we've worked to ensure returning an item is quick, easy, and above all else a friendly process.
Eligibility Requirements
✓ Eligible for Return
- •Items returned within 30 days of receiving your order
- •Items in original, unused condition
- •Items with all original packaging and tags
- •Defective or damaged items (report within 7 days)
- •Wrong item received
✗ Not Eligible for Return
- •Items returned after 30 days
- •Used or worn items
- •Items without original packaging
- •Custom or personalized orders
- •Items damaged by misuse
How to Initiate a Return
Contact Us
Email us at bikerwalletshop@gmail.com with your order number and reason for return. We'll provide you with a return authorization and shipping instructions.
Pack Your Item
Carefully pack the item in its original packaging. Include all accessories, certificates, and documentation that came with the product.
Ship Your Return
Ship the package to our return address. We recommend using a trackable shipping method. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds are issued to the original payment method.
Return Address
Biker Wallets Returns
3140 Saint Rose Pkwy Unit 1309
Henderson, NV 89052-3530
United States
Important: Please wait for return authorization before shipping your return. Unauthorized returns may not be processed.
Refund Information
- •Refunds are processed for the full product price
- •Original shipping costs are non-refundable
- •Express or expedited shipping fees are non-refundable
- •Customs fees or import duties are not refundable by us
- •Refunds typically appear in your account within 5-10 business days after processing
Exchanges
Want to exchange your wallet for a different style or size? Simply follow the return process above and place a new order for the item you'd like instead. This ensures you get your new item as quickly as possible.
For any questions about returns or exchanges, please contact us at bikerwalletshop@gmail.com